Frequently Asked Questions

Delivery usually takes 3–7 business days depending on your U.S. city, carrier availability, and customs clearance speed. The ETA is shown clearly at checkout.

Yes — all duties, taxes and service fees are calculated upfront. You’ll see the final price before paying.

Absolutely. Every order gets a tracking link you can follow from Lagos hub → customs → last-mile U.S. carrier.

Out-of-stock products are marked instantly. You can join a waitlist or choose an alternative recommended by top Nigerian vendors.

For U.S. orders, payment happens in USD using cards, Apple Pay, Google Pay and major digital wallets. Vendors receive payouts in naira or USD depending on their setup.

Yes — we use encrypted PCI-DSS-compliant processors, the same level used by major U.S. e-commerce companies.

Some banks block cross-border or marketplace transactions by default. Simply enable international transactions or call your bank.

Restricted items include certain meat products, liquids over certain limits, dangerous goods and anything prohibited by U.S. import laws.

Jumia USA works with licensed clearing partners and oversees documentation, duties, and compliance — so you don’t deal with customs directly.

We refund or replace items quickly. Jumia USA is your first line of support, not the vendor or shipper.